1. Who we are

    This Privacy and Cookies Notice explains how Aquatica Digital (“Aquatica”, “we”, “us”) collects, uses and protects personal information on aquatica.ca in accordance with Québec’s Law 25 and other applicable privacy laws.

    We design and manufacture high-end underwater housings and accessories for cameras and related equipment.

    2. Person in charge of the protection of personal information (Law 25)

    Under Québec’s privacy law, the person exercising the highest authority in the enterprise is responsible for personal information, unless that role is delegated. Their title and contact information must be published on the website. (Légis Québec)

    Person in charge of the protection of personal information
    Title: President (Privacy Officer)
    Company: Aquatica Digital
    Email: privacy@aquatica.ca (or update to the email you prefer)
    Postal address: [Insert full postal address for Aquatica here]

    This person is responsible for overseeing Aquatica’s compliance with Law 25 and responding to questions or requests about your personal information.

    3. What personal information we collect

    We only collect personal information that you voluntarily provide to us or that is generated when you use our website:

    1. Contact forms
      • Name
      • Email address
      • Phone number (if provided)
      • Company name (if provided)
      • Any information you include in your message
    2. Online purchases (shop)
      • Name
      • Email address
      • Billing and shipping address
      • Phone number (for delivery/contact)
      • Order details (products ordered, amounts, history)
      • Payment-related information (card brand, last digits, etc.) processed securely by our payment service providers (e.g. Shopify Payments, PayPal, or others).
        We do not store your full payment card number on our systems.
    3. Usage data and analytics (Google Analytics)
      When you visit aquatica.ca, we use Google Analytics to understand how visitors use our site and to improve it. Google Analytics uses first-party cookies and similar technologies to collect data such as:
      • Pages visited and actions taken on the site
      • Date and time of visits
      • Browser type, operating system and device information
      • Approximate geographic region (based on IP)

    In Google Analytics 4, Google does not log or store full IP addresses, but it still processes device and interaction data to generate aggregated statistics. (Aide Google)

    We do not knowingly collect sensitive information (e.g. health data) via our website.

    4. Why we collect your information (purposes)

    We use your personal information only for specific and legitimate purposes, including:

    • To respond to your requests sent via contact forms.
    • To process and deliver your orders, including payment, invoicing, shipping, and after-sales support.
    • To manage customer accounts, warranties, returns and repairs.
    • To communicate with you about your order, important updates about our products or services, or changes to this Policy.
    • To analyze and improve our website and products, including through aggregated statistics from Google Analytics.
    • To comply with our legal and regulatory obligations, including accounting, tax and record-keeping requirements.

    We do not sell your personal information.

    5. Cookies and similar technologies

    A cookie is a small text file stored on your device when you visit a website. We use cookies and similar technologies for the following categories:

    1. Strictly necessary cookies
      These cookies are required for the site to function properly (e.g. shopping cart, checkout, security, language selection, basic site performance). They are always active and do not require consent.
    2. Preference / functionality cookies
      These cookies remember certain choices you make (e.g. language, region) to provide a more personalized experience.
    3. Analytics cookies (Google Analytics)
      These cookies help us understand how visitors interact with our site (most visited pages, navigation paths, error messages, etc.) so we can improve content and performance. Google Analytics cookies are first-party cookies that distinguish visitors and track sessions. (policies.google.com)

    Under Law 25, cookies and other tracking technologies that are not strictly necessary require your express, free and informed consent before they are activated. (JD Supra)

    That means:

    • When you first visit aquatica.ca, a cookie banner will appear.
    • Only essential cookies are active by default.
    • Analytics cookies (Google Analytics) are activated only if you click “Accept” or give your consent through the cookie settings.
    • You can change your choices at any time.

    6. Managing your cookie preferences

    You can manage your cookie preferences in two ways:

    1. Via our cookie banner / settings
      • On your first visit, select which types of cookies you accept (e.g. “Accept all”, “Reject non-essential”, “Customize”).
      • You can later change your choices by clicking the “Cookie settings” link at the bottom of the site (or another clearly visible location) and updating your preferences.
    2. Via your browser settings
      Most browsers allow you to block or delete cookies. If you block all cookies, some parts of the site (such as the shopping cart or checkout) may not function correctly.

    You can also use tools provided by Google (such as the Google Analytics opt-out browser add-on) if you do not want your data to be used by Google Analytics.

    7. Where your information is stored and who we share it with

    We may share your personal information only with trusted partners who help us operate our business. These include:

    • Website hosting and technical service providers
    • Payment service providers (e.g. card processors, PayPal or similar)
    • Shipping and logistics partners
    • Analytics providers (Google Analytics)

    Some of these providers may be located outside Québec or Canada. We take reasonable steps to ensure that your information is protected with appropriate contractual, technical and organizational safeguards.

    We do not authorize our service providers to use your personal information for their own marketing purposes.

    8. How long we keep your information

    We keep your personal information only for as long as necessary to fulfill the purposes described above, including:

    • Order and invoicing information: kept for the period required by accounting and tax laws.
    • Contact form messages: kept for as long as needed to respond and follow up on your request.
    • Analytics data: kept in Google Analytics for a limited period in aggregated form, according to settings we configure in our Analytics account.

    After these periods, information is deleted or anonymized, unless a longer retention period is required by law.

    9. Your rights under Québec’s Law 25 and other laws

    You have several rights regarding your personal information, including: (Légis Québec)

    • Right of access: to know whether we hold personal information about you and to obtain a copy.
    • Right of rectification: to correct any incomplete, inaccurate or outdated information.
    • Right to withdraw consent: for example, to withdraw your consent to analytics cookies or certain communications.
    • Right to request deletion, in certain cases, when information is no longer necessary for the purposes for which it was collected.
    • Right to portability, in certain cases, to obtain your personal information in a structured and commonly used technological format.
    • Right to lodge a complaint with the Commission d’accès à l’information du Québec if you believe your rights are not being respected.

    To exercise any of these rights, contact our Privacy Officer at privacy@aquatica.ca with enough details to identify you and describe your request.

    10. Confidentiality incidents (data breaches)

    If a confidentiality incident involving your personal information occurs (e.g. unauthorized access, disclosure, loss), we will: (Légis Québec)

    • Take reasonable steps to reduce the risk of harm and prevent similar incidents;
    • Keep a register of incidents;
    • Notify the Commission d’accès à l’information du Québec and affected individuals when the incident presents a risk of serious injury.

    11. Changes to this Notice

    We may update this Privacy and Cookies Notice from time to time to reflect legal changes or our practices. The “Last updated” date below indicates when it was last revised.

    Last updated: November 28, 2025